{"id":7798,"date":"2026-04-24T11:14:40","date_gmt":"2026-04-24T09:14:40","guid":{"rendered":"http:\/\/www.noabe.com\/help\/?p=7798"},"modified":"2026-04-24T11:14:40","modified_gmt":"2026-04-24T09:14:40","slug":"oprava-vyrobku","status":"publish","type":"post","link":"https:\/\/www.noabe.com\/help\/index.php\/oprava-vyrobku\/","title":{"rendered":"Servisn\u00ed postup pro za\u0159\u00edzen\u00ed Noabe a Jablocom"},"content":{"rendered":"<style>\n#serviceprocess h1 {font-size: 22.5px; line-height: 22.5px;}\n#serviceprocess h2 {font-size: 17px; line-height: 17px; }\n<\/style>\n<div id = \"serviceprocess\">\n<p><b>Na\u0161e produkty se v\u017edy sna\u017e\u00edme navrhovat a vyr\u00e1b\u011bt tak, aby z\u00e1kazn\u00edk\u016fm dob\u0159e a dlouho slou\u017eily. Pokud se p\u0159esto na va\u0161em za\u0159\u00edzen\u00ed Noabe nebo Jablocom vyskytl probl\u00e9m, omlouv\u00e1me se a r\u00e1di v\u0161e d\u00e1me zase do po\u0159\u00e1dku. Pros\u00edm, postupujte podle t\u011bchto bod\u016f.<\/b><br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2>A. Vyhledejte \u0159e\u0161en\u00ed na na\u0161em port\u00e1lu podpory<\/h2>\n<p>P\u0159ehledn\u00e9 n\u00e1vody na \u0159e\u0161en\u00ed nej\u010dast\u011bj\u0161\u00edch probl\u00e9m\u016f a dotaz\u016f poskytuje n\u00e1\u0161 port\u00e1l podpory. Pros\u00edm, za\u010dn\u011bte pr\u00e1v\u011b zde.<\/p>\n<p>Podpora pro kamery: <a href=\"\/help\/index.php\/kamery\">http:\/\/www.noabe.com\/podpora<\/a><br \/>\nPodpora pro ostatn\u00ed produkty: <a href=\"\/help\/\">http:\/\/www.noabe.com\/help<\/a><br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2>B. Kontaktujte na\u0161i technickou podporu<\/h2>\n<p>Pokud port\u00e1l podpory nevy\u0159e\u0161il v\u00e1\u0161 probl\u00e9m nebo neposkytl odpov\u011b\u010f na v\u00e1\u0161 dotaz, <a href=\"\/help\/index.php\/jiny-problem\/\">kontaktujte na\u0161i technickou podporu<\/a>. Va\u0161emu probl\u00e9mu se budou v\u011bnovat zku\u0161en\u00ed kolegov\u00e9.<br \/>\n&nbsp;<br \/>\n&nbsp;<\/p>\n<h2>C. Zasl\u00e1n\u00ed za\u0159\u00edzen\u00ed k z\u00e1ru\u010dn\u00ed oprav\u011b<\/h2>\n<p>Pokud ani kolegov\u00e9 z technick\u00e9 podpory v\u00e1\u0161 probl\u00e9m nevy\u0159e\u0161ili, bude bohu\u017eel t\u0159eba zaslat va\u0161e za\u0159\u00edzen\u00ed k z\u00e1ru\u010dn\u00ed oprav\u011b.<\/p>\n<ul>\n<li>Pokud z\u00e1ru\u010dn\u00ed doba <b>v\u00fdrobce<\/b> je\u0161t\u011b neuplynula (to v\u00e1m potvrd\u00ed na\u0161e technick\u00e1 podpora), za\u0161lete v\u00fdrobek p\u0159\u00edmo na adresu servisn\u00edho st\u0159ediska: NOABE s.r.o., Servis, V Niv\u00e1ch 12, 466 01 Jablonec nad Nisou<br \/>\n  <br \/><i>Upozorn\u011bn\u00ed: Doporu\u010dujeme nepou\u017e\u00edvat k zasl\u00e1n\u00ed zbo\u017e\u00ed slu\u017ebu Z\u00e1silkovna. Kur\u00fd\u0159i velmi \u010dasto z\u00e1silku m\u00edsto doru\u010den\u00ed na adresu nech\u00e1vaj\u00ed v odb\u011brn\u00e9m m\u00edst\u011b, \u010dasto na opa\u010dn\u00e9 stran\u011b m\u011bsta. Bohu\u017eel nem\u00e1me kapacitu takov\u00e9 bal\u00ed\u010dky vyzved\u00e1vat.<\/i><\/li>\n<li>Pokud z\u00e1ru\u010dn\u00ed doba v\u00fdrobce ji\u017e uplynula, ale z\u00e1ruka poskytovan\u00e1 prodejcem st\u00e1le trv\u00e1, uplatn\u011bte reklamaci u sv\u00e9ho prodejce.<\/li>\n<\/ul>\n<p>V obou p\u0159\u00edpadech, pros\u00edm:<\/p>\n<ul>\n<li>zkontrolujte, \u017ee za\u0159\u00edzen\u00ed nebylo mechanicky po\u0161kozeno (t\u00fdk\u00e1 se i jeho plastov\u00fdch \u010d\u00e1st\u00ed a p\u0159\u00edslu\u0161enstv\u00ed), nejev\u00ed zn\u00e1mky kontaktu s tekutinou, nebylo vystaveno vysok\u00e9 vlhkosti a nebylo rozeb\u00edr\u00e1no neautorizovan\u00fdmi osobami<\/li>\n<li>k za\u0159\u00edzen\u00ed p\u0159ilo\u017ete vypln\u011bn\u00fd <a href=\"\/help\/index.php\/protokol-opravy\/\">protokol opravy<\/a>, ve kter\u00e9m pop\u00ed\u0161ete z\u00e1vadu<\/li>\n<li>za\u0159\u00edzen\u00ed zabalte tak, aby nedo\u0161lo k po\u0161kozen\u00ed p\u0159i transportu (nejl\u00e9pe poslou\u017e\u00ed p\u016fvodn\u00ed balen\u00ed v\u00fdrobku)<\/li>\n<li>p\u0159ilo\u017ete ve\u0161ker\u00e9 p\u0159\u00edslu\u0161enstv\u00ed dle tabulky:<\/li>\n<\/ul>\n<table>\n<tr>\n<th>Model<\/th>\n<th>P\u0159\u00edslu\u0161enstv\u00ed<\/th>\n<\/tr>\n<tr>\n<td>Essence (GDP-06i, GDP-06)<\/td>\n<td>Sluch\u00e1tko, kabel ke sluch\u00e1tku, USB kabel, baterie, s\u00ed\u0165ov\u00fd adapt\u00e9r<\/td>\n<\/tr>\n<tr>\n<td>Raven (GDP-08)<\/td>\n<td>Sluch\u00e1tko, kabel ke sluch\u00e1tku, s\u00ed\u0165ov\u00fd adapt\u00e9r, spodn\u00ed dv\u00ed\u0159ka<\/td>\n<\/tr>\n<tr>\n<td>Kamera EYE-02 nebo EyeSee<\/td>\n<td>Noha od kamery, ant\u00e9na, d\u00e1lkov\u00e9 ovl\u00e1d\u00e1n\u00ed\/Clicker s PITy, baterie, USB kabel, s\u00ed\u0165ov\u00fd adapt\u00e9r<\/td>\n<\/tr>\n<\/table>\n<p>&nbsp;<\/p>\n<h2>D. Zasl\u00e1n\u00ed za\u0159\u00edzen\u00ed k mimoz\u00e1ru\u010dn\u00ed oprav\u011b<\/h2>\n<p>K na\u0161im produkt\u016fm poskytujeme i placen\u00fd mimoz\u00e1ru\u010dn\u00ed servis. Pokud chcete vyu\u017e\u00edt na\u0161ich slu\u017eeb, za\u0161lete za\u0159\u00edzen\u00ed na adresu NOABE s.r.o., Servis, V Niv\u00e1ch 12, 466 01 Jablonec nad Nisou.<\/p>\n<p><i>Upozorn\u011bn\u00ed: Doporu\u010dujeme nepou\u017e\u00edvat k zasl\u00e1n\u00ed zbo\u017e\u00ed slu\u017ebu Z\u00e1silkovna. Kur\u00fd\u0159i velmi \u010dasto z\u00e1silku m\u00edsto doru\u010den\u00ed na adresu nech\u00e1vaj\u00ed v odb\u011brn\u00e9m m\u00edst\u011b, \u010dasto na opa\u010dn\u00e9 stran\u011b m\u011bsta. Bohu\u017eel nem\u00e1me kapacitu takov\u00e9 bal\u00ed\u010dky vyzved\u00e1vat.<\/i><\/p>\n<p>K za\u0159\u00edzen\u00ed pros\u00edm p\u0159ilo\u017ete \u0159\u00e1dn\u011b vypln\u011bn\u00fd <a href=\"\/help\/index.php\/protokol-opravy\/\">protokol opravy<\/a>, ve kter\u00e9m pop\u00ed\u0161ete z\u00e1vadu, uvedete sv\u00e9 kontaktn\u00ed \u00fadaje a stanov\u00edte maxim\u00e1ln\u00ed akceptovatelnou cenu opravy. Doporu\u010dujeme tak\u00e9 zaslat ve\u0161ker\u00e9 p\u0159\u00edslu\u0161enstv\u00ed p\u0159\u00edstroje, v\u010detn\u011b sluch\u00e1tka, kabel\u016f a nap\u00e1jec\u00edho adpat\u00e9ru.<\/p>\n<\/div>\n<p><!-- end of div  id = \"serviceprocess\"--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Na\u0161e produkty se v\u017edy sna\u017e\u00edme navrhovat a vyr\u00e1b\u011bt tak, aby z\u00e1kazn\u00edk\u016fm dob\u0159e a dlouho slou\u017eily. Pokud se p\u0159esto na va\u0161em za\u0159\u00edzen\u00ed Noabe nebo Jablocom vyskytl probl\u00e9m, omlouv\u00e1me se a r\u00e1di v\u0161e d\u00e1me zase do po\u0159\u00e1dku. Pros\u00edm, postupujte podle t\u011bchto bod\u016f. &nbsp; &nbsp; A. Vyhledejte \u0159e\u0161en\u00ed na na\u0161em port\u00e1lu podpory P\u0159ehledn\u00e9 n\u00e1vody na \u0159e\u0161en\u00ed nej\u010dast\u011bj\u0161\u00edch probl\u00e9m\u016f [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93,27,28],"tags":[],"class_list":["post-7798","post","type-post","status-publish","format-standard","hentry","category-cz","category-eye-02-cs","category-eyesee-cs"],"_links":{"self":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/7798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/comments?post=7798"}],"version-history":[{"count":1,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/7798\/revisions"}],"predecessor-version":[{"id":13965,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/7798\/revisions\/13965"}],"wp:attachment":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/media?parent=7798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/categories?post=7798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/tags?post=7798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}