{"id":6489,"date":"2015-02-19T08:51:59","date_gmt":"2015-02-19T07:51:59","guid":{"rendered":"http:\/\/www.noabe.com\/help\/?p=6489"},"modified":"2025-10-29T15:46:33","modified_gmt":"2025-10-29T14:46:33","slug":"camera-does-not-answer-my-call","status":"publish","type":"post","link":"https:\/\/www.noabe.com\/help\/index.php\/camera-does-not-answer-my-call\/","title":{"rendered":"Camera does not answer my call"},"content":{"rendered":"<p>I call my EYE-02 or EyeSee camera. However, the camera does not offer me the voice menu. What to do?<\/p>\n<p>NOTE: 2G cameras are not available for calls while sending data. <\/p>\n<ol>\n<li>Check if camera SW is up-to-date. Visit <a href=\"http:\/\/www.jablotool.com\">JabloTool.com<\/a> and log in to your account. Go to \u201cSettings\u201d of your camera and click on \u201cFirmware update\u201d in the  right menu.<\/li>\n<p><a href=\"\/help\/wp-content\/uploads\/img\/EYE-02.ENG_.MAN_.FAQ_.Does_not_answer_my_call1.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"\/help\/wp-content\/uploads\/img\/EYE-02.ENG_.MAN_.FAQ_.Does_not_answer_my_call1.jpg\" alt=\"SW is up-to-date\" width=\"1068\" height=\"530\" class=\"alignnone size-full wp-image-6490\" \/><\/a><\/p>\n<li>Make sure your phone number is stored in camera contacts. Stay in JabloTool and select  \u201cReporting\u201d -> \u201cContacts\u201d. If your phone number is not stored in the contacts camera will decline your call.<\/li>\n<p><a href=\"\/help\/wp-content\/uploads\/img\/EYE-02.ENG_.MAN_.FAQ_.Does_not_answer_my_call2.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"\/help\/wp-content\/uploads\/img\/EYE-02.ENG_.MAN_.FAQ_.Does_not_answer_my_call2.jpg\" alt=\"Contacts_in_Jablotool\" width=\"1068\" height=\"368\" class=\"alignnone size-full wp-image-6492\" \/><\/a><\/p>\n<li>Check camera signal by sending the camera an SMS command. Send a text message in the format STATUS to your camera. Example: \u201cMIKE STATUS\u201d where MIKE is remote access password of your camera. Default password is 0000 (four zeros). Camera will reply with a text message. There will be information about signal strength. The ideal strength is more than 60% for 2G models and more than 30% for 3G. If your signal is lower then please visit FAQ about <a href=\"\/help\/index.php\/camera-signal-and-external-antenna\/\" title=\"Improving camera signal, external antenna\">Improving camera signal<\/a>.<\/li>\n<li>Check if CLIR is not active on your mobile phone. Call another number. Is your own number displayed there? If not, ask your operator to deactivate the restriction of your caller identification.<\/li>\n<\/ol>\n<p>If you changed camera SD card voice menu will be missing in the camera. This happens because the memory card not only contains pictures and videos, but also some data essential for the device. Follow <a href=\"\/help\/index.php\/replacing-sd-card\/\" title=\"Using bigger SD card\">this post for EYE-02<\/a> or <a href=\"\/help\/index.php\/using-bigger-sd-card\/\" title=\"Using bigger SD card\">this post for EyeSee<\/a> and restore the voice menu in the camera.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I call my EYE-02 or EyeSee camera. However, the camera does not offer me the voice menu. What to do? NOTE: 2G cameras are not available for calls while sending data. Check if camera SW is up-to-date. Visit JabloTool.com and log in to your account. Go to \u201cSettings\u201d of your camera and click on \u201cFirmware [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4],"tags":[36],"class_list":["post-6489","post","type-post","status-publish","format-standard","hentry","category-eye-02","category-eyesee","tag-reporting-call"],"_links":{"self":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/6489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/comments?post=6489"}],"version-history":[{"count":1,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/6489\/revisions"}],"predecessor-version":[{"id":14023,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/posts\/6489\/revisions\/14023"}],"wp:attachment":[{"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/media?parent=6489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/categories?post=6489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.noabe.com\/help\/index.php\/wp-json\/wp\/v2\/tags?post=6489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}