NOABE -

1. Check the spam box of your email. Emails from camera may be there. Camera sends you emails from the address noreply@eye-02.info. If you can, add this address to the list of “known” addresses (white list). Messages from such addresses never end in spam box.
2. Have you configured your camera so that it sends emails? Now it is time to check it.
   • Connect to your camera via www.jablotool.com and choose Reporting. Did you enter here your email address? Under your email address select one of reporting profiles (e.g. Alarms).
   • Choose Advanced and Reported events. Go to the line with event after which the camera should send you email (e.g. Alarms ->
     Intruder alarm).
   • Check if the “@” symbol is selected in your reporting profile (e.g. Alarms).
3. Update the firmware of the camera. Select Settings -> Firmware update . During camera update you download also the newest version of GSM parameters. You need correct GSM parameters to receive emails from the camera.
4. Check the strength of GSM signal. Stay connected via www.jablotool.com and select Settings -> Camera status. Is the GSM signal at least 40%? Optimal is 60% and more. If the signal is too low follow this guide to improve the signal.
5. Select GSM network. Check that “Manual configuration” is OFF.
6. Select Reporting -> Limits. Set the value to the default of 300kB. If your GSM signal is low you can set the value to 100kB.

Now make the event after which the camera should send you email. If you do not receive email from the camera click on this link and contact us.